- About Premium Rate SMS, what is it and why do we use it?
- What is the cost to Advertisers?
- What is the cost to Responders?
Posting an Advert
- How do I post an advert online?
- How do I post and advert using my mobile?
- How do I define my location?
- How do I define keywords for my advert?
- What is the maximum length of an SMS Text message (only text)
- What is the maximum length of a MMS Multimedia messages length (text and pictures, sound or videos)
- How do I create a picture message?
- How do I attach a picture to my advert?
- I'm unable to send picture messages from my phone. How do I do this?
- What happens if I don't specify the location or tags?
- How do I relist an advert?
- How do I mark my advert as SOLD?
- How do I stop the advert early?
- Can I use a different mobile phone to access/relist/stop my advert to that which I used when posting it in the first place?
- What are the benefits of completing the posting?
- How long is the advert listed?
Responding to an Advert
- How do I respond to an advert using the internet?
- How do I respond to an advert using my mobile phone?
- What is Mobiya doing with my telephone number?
- Read the Q&A pages and instructions carefully. Or, text the HELP command to 66121 which will be charged at your normal SMS rate. You will get up to 3 free text messages with a list of commands and instructions.
- FOR ALL FEEDBACK ABOUT ADVERTS AND BILLING - Please use the "Report this Advert" link on the website. The "Report This Advert" link is shown above the advert description on the website.
- Please note that for all specific advert and billing questions you must use the "Report This Advert" link on the advert description page on the website, this is so that we can authenticate your mobile number and identify the advert.
- For general feedback only about our service send your suggestions to email@example.com. In case of emergency call 02081234040 (9am-5pm Mon-Fri).
- Using SMS and MMS is very easy. Your mobile phone is always on, always with you.
- The mobile ad appears in the website listing immediately, allowing instant response from buyers.
- You decide how your mobile ad appears on the website and you control when it is removed or changed.
HELP AND SUPPORT - BASICS
To use the Mobiya service, advertisers simply send an SMS or MMS to 66121 or use the online form on www.mobiya.co.uk. Mobiya do not charge you for this service. Your standard network charges apply. It takes just one message to list the advert on the Mobiya network, and a maximum of 3 messages if you choose to categorise your advert so that it is easier to find on the website. Creating your advert with the online form only takes one SMS to authenticate your mobile number which will be charged at your normal SMS rate.
POSTING AN ADVERT
The way picture and video messages (MMS) are created will vary depending on the make and model of your mobile phone. The standard way this is usually done is by selecting the following from the main menu in your phone:Main menu - Messaging - Multimedia Messages - Create Message
You can add a picture to your advert simply by attaching a picture to your picture message (MMS). The way this is done will vary depending on the make and model of your mobile phone. Once you have created an MMS you usually attach a picture by selecting:Options - Insert
Firstly, you must ensure that your phone has the capability to send picture messages (MMS). If you are unsure then contact the retailer where you bought your mobile phone and they should be able to tell you. Alternatively you can refer to the mobile phone manufacturer's website.
If you are still having problems sending a picture message (MMS) from your phone you may need to ensure you have the service activated with your service provider i.e. Vodafone, T-Mobile, 3, O2 etc.
Simply send a message to 66121 which starts with the advert code followed by the word RELIST,
e.g. "ADAMDW RELIST".
This service costs your standard network text charge.
Simply send a message to 66121 which starts with the advert code followed by the word SOLD,
e.g. "ADAMDW SOLD".
Your advert will remain listed on the Mobiya network with a SOLD label. This service costs your standard network text charge.
Simply send a message to 66121 which starts with the advert code followed by the word STOP,
e.g. "ADAMDW STOP".Your advert will then be removed from the Mobiya network. Any message in the queue will still be processed. This costs your standard network SMS charge to send the STOP message.
No. You must use the original mobile number used to create the advert. If you use a mobile with another number then access to your advert will be refused. This prevents unauthorised persons interfering with your advert.
The publication of your advert is instant. To ensure your advert is found by users searching or filtering by location or keywords (TAGS) we strongly recommend that you complete steps 2 and 3. If you choose not to then as new mobile adverts come into the system your advert gradually falls lower in the listing and rankings and becomes harder to find. It disappears from our system after 14 days.
If you proceed with the second and third steps then we capture more information about your advert, such as location and keywords (TAGS). This allows users to find your advert more easily by filtering by location or keyword. You can of course always relist your advert and improve the ranking by relisting your advert multiple times each week or even day.
On rare occasions adverts may be rejected if they contain prohibited content. If you have sent us an ad and you receive a message advising you that your advert text has been rejected then please check your text for any prohibited words or phrases. Simply edit your ad on your mobile and then resend to 66121. Remember, it is free to advertise on the Mobiya network apart from your normal SMS charges.
Adverts which are submitted with prohibited content will be 'quarantined'. Publication of the advert will be at our sole discretion, and we reserve the right to amend the offending content before publication.
RESPONDING TO AN ADVERT
There are two ways to respond:
- Using your web browser: follow the instructions on the website after clicking on an advert and the contact details of the advertiser will be sent to your mobile phone. Charges will be detailed on the advert page.
- Using your mobile phone: text the advert code (e.g. ADGDTG) to 66121, and we will immediately send you the advertisers contact information. (See COST TO RESPONDERS for charge details).
WHAT DOES MOBIYA DO WITH MY TELEPHONE NUMBER?
When users respond to an advert, the Mobiya system sends an SMS message containing the contact information of the advertiser, which enables the responder to contact them directly. In the same way, in case the advertiser has been authenticated by his mobile number, an SMS notification is sent to the advertiser that someone has responded to one of his adverts. The advertiser can then request the responder's contact details.
When placeing an advert Customer Protection Numbers keep your personal number hidden from users of the website, search engine crawlers and automated marketing contact list robots. Personal numbers are replaced with our own 070 number, which when called redirects to your number.
People calling from a standard BT phone are charged at the BT rate of 12.5p pence per minute at weekends, 25 pence per minute in the evening and 37 pence per minute at peak times. Calls from other operators will vary. Please check with your own service provider to learn about charges you may incur.
This policy tells you about how we use and protect your personal information.
We offer services that do not require you to register for an account or provide any personal information to us. In order to provide our full range of services, we collect the following types of information:
Mobile Information: When you post a mobile advertisement using sms text or mms multimedia, or when you respond to a mobile advertisement listed in our print publication or on our classifieds portal, we collect your mobile number and location.
Mobile phone number: your mobile phone number remains hidden and is only transferred to a potential responder after a text message from a potential responder has been registered in our system. This allows us to collect the respondent's mobile number before we share your mobile number. We will share contact information, including mobile numbers, to both parties in order to facilitate the dialog between advertiser and responder.
Log information - When you visit our mobile classifieds service website our servers automatically record information that your browser sends whenever you visit a page. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications - When you send an sms text or mms multimedia message via our shortcode or telephone numbers, we retain all details regarding these communications that allow us to process your mobile advertisement and the responses from potential buyers. It is free to advertise and search on the Mobiya network and to keep it that way we may send you marketing messages, so when you send an sms to shortcode 66121 you are agreeing to these terms. If at any time you no longer wish to use the Mobiya service just text STOP .
Affiliated sites - We may offer our services in connection with other web sites. Personal information that you provide to those sites may be sent to us in order to deliver the service. We process such information in accordance with this Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.
Mobile Classified Advertisements - Our mobile classified advertisements are presented in a format that enables us to keep track of whether these mobile advertisements have been responded to. We use this information to improve the quality of our service and measurement.
Information Sharing - We share personal information with other companies or individuals outside of our business in the following circumstances:
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of our business, its users or the public as required or permitted by law.
We may share with third parties certain pieces of personal, aggregated and non-personal information, such as the number of users who searched for a particular mobile advertisement, for example, or how many users responded on a particular mobile advertisement.
Please contact us at the email address below for any additional questions about the management or use of personal data.
Data security - We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
Data integrity - We process mobile information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Accessing and updating mobile classified advertisements - When you use our services, we make good faith efforts to provide you with access to your mobile advertisement and either to correct this data if it is inaccurate or to tag the mobile advertisement as sold at your request. Individual users are identified by their mobile number in order to access, correct or remove the information provided in the mobile advertisement. Using a different mobile phone with a different number won't allow you to access your mobile advertisement.
If you have additional questions, please write to us at: firstname.lastname@example.org
Mobiya is not an agent for and do not represent the persons, companies and other organizations whose goods or services may be advertised using 66121. Mobiya makes no warranty or representation that the items advertised on the Mobiya network are offered: (i) free of encumbrance, charge or any other unexpired right in the item; or (ii) that such advertising is a statement or representation of fact. Purchasers should carry out any checks or searches that may reveal faults in the title or suitability of the item for their own purposes and obtain independent advice before purchase.
1. Adverts must not be offensive, obscene or otherwise objectionable.
2. Descriptions and images must be fair and accurate representations.
3. Advertisers must deal fairly and honestly with prospective purchasers.
Personal numbers start with 070. These are numbers which are redirected to the advertiser through an intermediary service provider. Please check with your own service provider to learn about any charges you may incur.